lachocolaterie

At LaChocolaterie.pk, we deeply value your privacy and are committed to protecting your personal information with the highest level of security. This Privacy Policy provides a detailed explanation of how we collect, use, store, and protect your data when you interact with our website, place orders, or engage with our customer service.

1. Information We Collect

Personal Information

When you make a purchase, create an account, or subscribe to our newsletter, we collect:

  • Contact Details: Your full name, email address, phone number, and shipping address.

  • Payment Information: Credit/debit card details (processed securely via encrypted payment gateways), bank transfer references, or cash-on-delivery verification.

  • Account Credentials: If you create an account, we store your login details (username and encrypted password).

Non-Personal & Technical Information

For website optimization and security, we automatically collect:

  • Device & Browser Data: IP address, browser type, operating system, and device identifiers.

  • Cookies & Tracking: We use cookies to remember your preferences, analyze site traffic, and personalize your shopping experience. Third-party tools like Google Analytics may also track user behavior (anonymous data).

2. How We Use Your Information

Order Processing & Customer Service

  • To confirm, process, and deliver your chocolate orders efficiently.

  • To send order updates (confirmation, shipping notifications, delivery status).

  • To respond to inquiries, complaints, or feedback via email, phone, or live chat.

Marketing & Personalization

  • Sending promotional emails (only if you opt-in) about new products, discounts, and seasonal offers.

  • Customizing website content based on your browsing history and preferences.

Legal & Security Compliance

  • Preventing fraudulent transactions and unauthorized access.

  • Complying with tax, consumer protection, and e-commerce regulations in Pakistan.

3. Data Security Measures

We employ robust security protocols to safeguard your data:

  • SSL Encryption: All transactions are secured via HTTPS and PCI-DSS compliant payment processors.

  • Secure Storage: Personal data is stored in password-protected databases with limited access.

  • Regular Audits: We conduct periodic security checks to identify and fix vulnerabilities.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share it with:

  • Logistics Partners: Courier services (e.g., TCS, Leopards) for delivery purposes.

  • Payment Processors: Banks or payment gateways (e.g., JazzCash, EasyPaisa) to complete transactions.

  • Legal Authorities: Only if required by Pakistani law (e.g., court orders, fraud investigations).

5. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your stored personal data.

  • Correct: Update inaccurate or incomplete information.

  • Delete: Ask us to erase your data (unless required for legal compliance).

  • Opt-Out: Unsubscribe from marketing emails via the “Unsubscribe” link.

6. Policy Updates

We may revise this Privacy Policy periodically. Changes will be posted on this page with the last updated date. Continued use of our services implies acceptance of the revised policy.

Contact Us:
📧 Email: [email protected]
📞 Phone: +92-334-9333339

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