Return & Exchange Policy

At LaChocolaterie.pk, we take pride in delivering premium-quality chocolates. However, if an issue arises, our Return & Exchange Policy ensures a fair resolution.

1. Eligibility Criteria

Acceptable Reasons for Return/Exchange

✅ Damaged in Transit: If your chocolates arrive melted, crushed, or tampered with (must report within 24 hours with photo/video proof).
✅ Incorrect Item Shipped: If you receive a wrong product variant (e.g., dark chocolate instead of milk chocolate).
✅ Expired/Defective Product: Rare cases where chocolates are past expiry or have quality flaws.

Non-Returnable Situations

❌ Change of Mind: We cannot accept returns due to taste preferences or impulsive purchases.
❌ Delayed Complaints: Issues reported after 24 hours of delivery cannot be processed.

2. Step-by-Step Return Process

1. Notify Us Immediately:

   • Email [email protected] with:

     • Order number.

     • Photos/videos of the damaged/incorrect product.

     • A brief description of the issue.

2. Approval & Resolution:

   • Our team will review within 24–48 hours.

   • If approved, we’ll offer:

     • Replacement: Free re-shipment of the correct/damage-free product.

     • Refund: Amount credited to your original payment method.

3. Return Shipping (if applicable):

   • For defective items, we may arrange a pickup.

   • Do not return items without authorization.

3. Refund Timeline

• Credit/Debit Cards: 5–7 business days (depends on your bank).

• Cash on Delivery: Refunded via bank transfer or Easypaisa/JazzCash.

Note: No refunds will be processed for orders opened without evidence (e.g., no photos).

Shipping & Delivery Policy

1. Delivery Coverage & Timeframes

Areas We Serve

• Major Cities: Islamabad, Rawalpindi, etc.

• Other Areas: Delivery available but may take longer (contact us for confirmation).

Processing Time

• Regular Orders: 1–2 business days (excluding weekends/holidays).

• Customized Gifts (e.g., engraved chocolates): 3–5 business days.

Shipping Options

Free Shipping: Available on orders over PKR 20,000.

2. Order Tracking

• You’ll receive an SMS/email with a tracking link once your order is dispatched.

• Track via courier websites (e.g., TCS Tracker).

3. Delivery Issues

Failed Deliveries

• Incorrect Address: Re-delivery charges (PKR 200) apply.

• Recipient Unavailable: 2nd attempt made; if failed, order is canceled.

Delays

• During festivals (Eid, Valentine’s), delays may occur due to high demand.

Need Help? Contact:
📧 Email: [email protected]
📞 Phone: +92-334-9333339